Ticket info

E-tickets are issued 2-4 weeks before the concert, or at the time of purchase for late bookings. This includes e-tickets, for any pre-booked parking spaces or coach/shuttle travel. 

Please download each e-ticket and save to your device before arriving at the venue. Our forest venues may have limited phone signal or wi-fi. 

Email confirmations are not tickets and will not be accepted to gain access to the arena.

Please show your e-tickets at the arena gates and any parking tickets on arrival at the car park, as the QR codes will need to be scanned.

Some of our venues have limited phone signal or wi-fi, so please ensure you have downloaded each individual e-ticket and saved these to your device before arriving at the venue.

We strongly recommend online booking and if you have a question that can’t be answered in the FAQ’s, the best way to get a prompt reply is to email customerrelations@forestryengland.uk  You can also call Forestry England on 0300 0680 400 but please bear with us as lines may be busy.

If you have a ticketing query about your Ticketmaster purchase, contact Ticketmaster directly.

The booking fee is stated alongside the face value ticket price. 

Booking fees cover ticketing administration costs which include staff, office costs, technology, software and ticket scanners.

Any child aged three or over requires a full price ticket. Children aged two and under can attend free of charge and do not require any form of ticket.

Under-16s must be accompanied by a parent/guardian (18 or over).There is a minimum ratio of one adult per four children (under 16).

Entry may be refused without valid proof of age (photocopy of passport or birth certificate is accepted).

Young children have more sensitive hearing. We encourage you to use appropriate hearing protection for Forest Live events. 

We operate a group booking policy aimed to protect customers from ticket touting, ticket scams and the resale of tickets at an inflated price.

Purchases of up to eight tickets* can be made on the website. The purchase of over eight tickets is a group booking (even if purchased in separate transactions). If you wish to book nine or more tickets, please contact customerrelations@forestryengland.uk or call 0300 068 0400

We reserve the right to contact any customer to ensure that their purchase adheres to our booking policy and terms and conditions. Purchases suspected of being made with the intention of resale for profit will be cancelled.

We are unable to offer any group discounts.

*Occasionally for specific acts, additional per person ticket limitations may be applied.

You can buy tickets via the official venue ticketing site directly with Forestry England  or via Ticketmaster.

Buying tickets from Forestry England helps to grow and protect our nation’s forests for generations to come. 

Accommodation packages are available via Bundl.

If tickets are sold out, resale tickets may be available via Forestry England's office resale partner Tixel or via Ticketmaster re-sale.

Ticket sales are not available in-person at any Forestry England visitor centres.

We strongly advise against purchasing from any unapproved ticket agents. The sale of Forest Live tickets by unapproved secondary ticket agents, ticket brokers or online auction sites is in breach of our terms and conditions. Please only buy your tickets from Forestry England or Ticketmaster. 

On occasion, there have been ticket scams and fake tickets in circulation for Forest Live events. Fake tickets have been detected at the arena entrance and purchasers have not been granted admittance to concerts. For this reason we can only issue Personal Assistant tickets to customers who book through one of our official ticket agents.

Elevate your experience with the Glade VIP package
Unlock the ultimate concert experience and get straight to the front with our VIP area at Forest Live.  
 
Your Glade VIP package includes everything you need for an extra special night out:

• Views right at the front of the stage: experience an excellent view of all the performances up close.
• Dedicated VIP entry lane: breeze through our separate VIP lane for a smooth arrival.
• Souvenir wristband: take home a Forest Live wristband as a cherished keepsake.
• Spacious comfort: relish the relaxed atmosphere and extra space to dance.
• Luxury facilities: access our premium flushable toilet facilities.
• Exclusive bar: enjoy refreshing drinks that you can purchase from our vibrant Glade VIP bar.
• High-quality food: soak up the ambience and indulge in some superb food options available for purchase.

You can book tickets for the Glade VIP via the official venue ticketing site directly with Forestry England or via Ticketmaster.

In-person ticket sales are not available at any Forestry England venues. 

Forestry England offer Refund Protection, provided by Booking Protect, which allows you to apply for a full refund should you or anyone in your party be unable to attend the event, subject to terms and conditions. please read the full policy 

Ticketmaster offer Event Ticket Insurance provided by Allianz. See website for full terms and conditions.

Refund Protection or Event Ticket Insurance can only be taken at the time of booking tickets and not added afterwards.

Forestry England, Booking Protect Refund Protection claims can be made online here. 

Ticketmaster, Allianz Event Ticket Insurance claims can be made online here.

If you purchased via Forestry England and can no longer attend the event, you can resell your tickets via the official resale partner Tixel. Tixel provide a safe and easy place for you to sell your tickets. For more information visit the Tixel website.

If you purchased via Ticketmaster and can no longer attend, you can list your tickets for sale via Ticketmaster resale. 

Crowd conditions can vary dependent on artists.

It is the purchaser's responsibility to ensure the content and show is appropriate for them and their party.

Some artists may use language that might be considered offensive.

All acts are subject to their availability which means the number of Forest Live dates they play will vary from a solo concert to playing the whole run.

The purchase of Forest Live tickets makes an ideal gift for any special occasion.

Print our downloadable gift voucher to give as a gift prior to tickets being issued.  

Once e-tickets are issued to the purchaser, it is their responsibility to forward tickets onto the gift recipient. 

If any Forest Live concert should not go ahead, every effort will be made to postpone the concert. This will be subject to artist availability. 

If you are unable to make a postponed date or rescheduling is not possible, you will be entitled to a refund of your ticket in line with the terms and conditions. 

For selected events a limited number of standard tickets are available at the Earlybird price, for customers who book earliest. Once these tickets are sold, customers will be able to purchase tickets at the standard price. Both ticket types are for standard general admission tickets to your chosen Forest Live concert and offer the same experience.  

Due to the fast sales pace, with multiple customers purchasing concurrently, it’s not possible to remove the Earlybird option from the price list exactly as the final Earlybird ticket sale has been completed. Therefore we may have to display both options during the booking journey and would encourage customers to select ‘Earlybird’ wherever this is shown as available. 

Earlybird tickets may not be offered for all events.  Sign-up for access to Forest Live pre-sales to have the best chance of securing tickets early. 

Ticketmaster In Demand tickets are premium tickets made available by artists and Event Organisers through Ticketmaster. They give fans safe and fair access to some of the most in-demand tickets.

Ticketmaster In Demand tickets give access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true market value.

These tickets aren’t part of a package, so the price you're paying is just for the tickets. 

Currently, Ticketmaster In Demand tickets aren’t available for all events. Be sure to check back often as new events are continually being added.

As a valued member, get ahead of the queue and gain priority booking access to exclusive pre-sales.

We are also offering all Forestry England members one free parking space, when booked in advance. Make sure that you are logged in to your membership account and purchase a 'standard parking’ ticket, the Forestry England booking system will automatically change the price to a free parking (member) space.   

Please note, this is only available when booking tickets via Forestry England and is not available in conjunction with any other offer.